Check-in time begins at 4 pm on your day of arrival.
FAQs
WHAT ARE THE CHECK-IN PROCEDURES?
Kaskades Hotel South Beach is located at 300 17th St, Miami Beach, FL 33139. The entrance to the lobby and the valet stand are located around the corner on James Avenue. Provide the front desk attendant with your name and they will present you with the paperwork to sign and collect the security deposit from you. Once you have checked-in, you will be provided with the keys to your unit.
You can also complete most of your check-in prior to your arrival. Your booking confirmation e-mail will have more information on how to access our guest portal and complete your online check-in.
Specific check-in instructions will be e-mailed to you within 3 days prior to your arrival. If you ever have a question regarding your check-in, please either call us at +1 (305) 763-8689 or send an e-mail to guestservices@thekaskadeshotel.com
WHAT TIME IS CHECK-IN?
DO YOU OFFER EARLY CHECK-IN?
Early check-in is available on a request-only basis. Please contact us on the morning of your arrival to determine if an early check-in is available. If your unit is ready, a complimentary early check-in can be provided between 12 pm and 4 pm. Early check-ins before 12pm, if available, are subject to an additional charge of $80.
WHAT TIME IS CHECK-OUT?
Check-out time is at 11 am on your day of departure.
Upon request and approval by our front desk, late check-out is available an additional charge of $80 up to 2 pm on your day of departure. Check-outs after 2 pm will be charged a penalty amount up to the cost of an additional night’s stay. If you would like to request a late check-out, please contact the front desk before 10 am on your day of departure to see if your request can be accommodated.
WHAT ARE THE CHECK-OUT PROCEDURES?
Return your room keys to the front desk attendant where you checked-in, provide them with your name and room number, and let them know you have left the room. You must depart your unit by 11 am.
Any checkouts past 11 am, without notification and the prior approval of our office, will be subjected to an additional charge up to the amount of an additional night’s stay.
WHO DO I CALL IF I HAVE AN EMERGENCY OR QUESTION?
In the event of an emergency or if you have any questions prior to your arrival, please call us at 305 763-8689 between 9 am and 10 pm daily. Once you are on property, a front desk team member and/or security guard will be standing by to assist you 24 hours a day.
WHERE CAN I PARK MY VEHICLE DURING MY STAY?
At Kaskades Hotel South Beach we offer valet parking to our guests for $38 per vehicle per night, plus tax.
If you do not want to utilize our valet service, there are various public parking lots, garages, and overnight valet services across South Beach.
DO YOU HAVE SMOKING UNITS?
No, all room are non-smoking units and smoking of any kind is not permitted inside the room. Guests are free to smoke on the balcony of a room they are staying in, but please keep the door closed at all times when smoking on the balcony. If any evidence of smoking is found inside the unit, including smell, a penalty and deep-cleaning fee of $500 will be charged to the credit card on file.
WHAT ARE THE HOURS OF OPERATIONS OF THE HOTEL'S AMENITIES?
The rooftop sundeck and pool are open from Sunrise to Sunset.
DO YOU OFFER DAILY HOUSEKEEPING SERVICE?
Daily housekeeping service is offered on a request-only basis between 9 am and 3 pm. At time of check-in, please advise our front desk if you would like daily housekeeping service to be provided during your stay. The room must be vacant for the housekeeping team to complete a service request.
DO YOU OFFER INTERNET SERVICE IN YOUR ROOMS?
Yes, all our units include high-speed wireless internet service at no cost to our guests.
WHAT IS THE CANCELLATION POLICY?
Our cancellation policies vary based on the rate you choose to book. Please be sure to read the details of your chosen rate and cancelation policy before confirming your reservation. The terms & conditions of your chosen cancellation policy will apply exactly as booked; no exceptions will be made.
IS THERE A SECURITY DEPOSIT?
Yes, every reservation requires a $300 security deposit in case of any caused losses and damages sustained to the apartment throughout the duration of your period of occupancy. The entire deposit will be refunded if (1) no damage was done to the property other than reasonable wear and tear, (2) no items were missing, (3) all doors and windows were closed and secured upon departure, (4) all check out procedures were followed, (5) all hotel rules and policies were followed, (6) no miscellaneous charges were incurred, e.g., unpaid room fees, unregistered guests or pet penalties, additional cleaning fees, smoking penalty or other charges. Any damages that exceed $300 will be charged to the credit card on file.
If you would like to use cash for your security deposit, the amount of the deposit will be $350 instead of $300.
ARE THERE ANY SOUND/NOISE RULES THAT I SHOULD BE AWARE OF?
Yes, the city of Miami does not permit loud noises after 11 pm. Please be sensitive to other guests in the building by not playing loud music or noise after 11 pm. No parties are allowed in any units managed by Kaskades Hotel South Beach.
WHAT HAPPENS IF THERE IS A CHANGE IN NUMBER OF GUESTS?
Please contact our office to change the number of guests on your reservation prior to your arrival.
Additional guests above the maximum occupancy of your unit are NOT allowed on the property at any time.